Republic of Moldova

National Consultant on applying e-governance tools in local service provision

Vacancy Number: Pr15/00814

Location:	Chisinau, Moldova
Application Deadline:	23 Feb 2015, 23:59 (GMT+2:00)
Type of Contract:	Individual Contract
Starting date:	10 Mar 2015
Reference to the project:	Joint Integrated Local Development Programme
Expected Duration of Assignment:	Estimated workload up to 160 days during 9 months.
Submission Instructions: Proposals should be submitted on-line by pressing “Apply on-line” link, no later than 23 February 2015. Requests for clarification only must be sent by standard electronic communication to the following e-mail: constantin.elisei@undp.org. UNDP will respond by standard electronic mail and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all applicants.
Supporting Documents: Terms of Reference Individual Consultant Procurement Notice Personal History Form (P11) UNDP General Conditions of Individual Contract

Background

One of the objectives of Moldovan Decentralization Strategy is that LPAs provide local services according to the needs and demands of the beneficiaries – including with respect to the rights of the vulnerable groups- and functions effectively, efficiently, equitably – and following fiscal discipline. In this respect, the measures in support of the vulnerable groups, as part of the enabling and non-discrimination policies, become key-factors for improving access and quality of public services for all.

According to the Strategic Program for Governance Technological Modernization (e-Transformation), by 2020, the Government will become more transparent, more efficient and more responsive, due to intelligent investments in information technologies and their massive use in public sector.

The Electronic Government Center (eGC) under the State Chancellery, responsible for developing and implementing the government technologic modernization agenda, initiated the e-transformation of public services provided by national authorities through the Portal of Public Services to Citizens and Businesses www.servicii.gov.md, launched in May 2012, which has both an informative and an interactive character. Currently the Portal provides information on 331 public services rendered in an offline regime, as well as access to 78 e-services.

 In cooperation with eGC, JILDP performed a complex and comprehensive baseline survey in all 30 target communities, assessing the level of information and participation of communities in the local decision-making process, their satisfaction with local governments’ performance and public services. The study assessed local public administrative services which provision can be significantly improved using IT tools. According to the study results, over 50% of the respondents were satisfied with local public services and consider them fast and efficient, with high potential for e-transformation. About 50% of rural population has access to computers, which means that there is significant potential for using local e-services. The assessment also informed further programmatic activities on e-governance development at local level during 2015. In the same line of activity, using innovative tools like ‘design thinking’, the JILDP started the exercise of local public service re-engineering in one of its communities, in cooperation with the MiLab/UNDP.

Scope of work

The overall objective of the National Consultant on applying e-governance tools in local service provision (hereinafter Consultant) assignment is to provide substantive expertise in implementation and monitoring JILDP initiatives in the field of local public services modernization by applying re-engineering, digitization, design-thinking and other innovative/e-methodological approaches.

Requirements for experience

Qualifications:

• University degree in areas such as computer sciences, engineering or telecommunications, or other related fields
• University degree in Business Administration, Economy, Public Administration, or other relevant fields is an asset.

Experience:

• At least 5 years professional of working with management of information systems; implementation of IT solutions in governance/management
• Good knowledge and expertise of public administration and local services
• Extensive knowledge of e-Government agenda
• Previous experience in development assistance or related work for a donor organization, consulting company, or NGO.
• Experience in working with Public Authorities

Competencies:

•  Demonstrated capacity of team-orientated work, excellent planning and organizational skills;
• Strong analytical, communication (verbal and writing) skills;
• Proficiency in using computer applications (word processing, spreadsheet, presentations, project planning, e-mail, graphics, internet)
• Knowledge of Romanian is required. Working level of English level;
• Ability to achieve results and deadlines in a timely manner, maintaining a high standard throughout.
• Sensitivity and respect for human rights and gender equality;

 

Documents to be included

Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

1. Proposal explaining why they are the most suitable for the work;

2. Financial proposal;

3. Personal CV including past experience in similar projects and at least 3 references, or dully filled Personal History Form P11

 

Financial proposal

The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in installments or upon completion of the entire contract). Payments are based upon output, i.e. upon delivery of the services specified in the TOR.  In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown (fee per day * days) of this lump sum amount (including fee, taxes, per diems, and number of anticipated working days).

 Travel

All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.

 In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed.

 

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