Republic of Moldova

National ICT Expert for the IT System for Civil Status Acts development and implementation

Vacancy Number: Pr17/01624

Location:	Chisinau, Moldova
Application Deadline:	25 Sep 2017, 23:59 (GMT+2:00)
Application Extended deadline:	02 Oct 2017, 17:00 (GMT+2:00)
Type of Contract:	Individual Contract
Starting date:	13 Oct 2017
Reference to the project:	Enhancing Democracy in Moldova through Inclusive and Transparent Elections
Expected Duration of Assignment:	225 working days during October 2017 – October 2019
Submission Instructions: Proposals should be submitted online by pressing the "Apply Online" button, no later than 25 September 2017 Requests for clarification only must be sent by standard electronic communication to the following e-mail: Eva Bounegru <eva.bounegru@undp.org>. UNDP will respond by standard electronic mail and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all applicants.
Supporting Documents: Terms of Reference Individual Consultant Procurement Notice Offeror's Letter confirming Interest and Availability Personal History Form (P11) UNDP General Conditions of Individual Contract

Background

“Enhancing democracy in Moldova through inclusive and transparent elections” (EDMITE Project) is a newly approved Project that sets the overall goal to achieve an enhanced transparency and inclusiveness of the electoral process in Moldova through a modernized IT system, improved legislation and intensified public participation, addressing the root causes of the current challenges hampering the further development of the democracy and the advancement of the electoral process in the Republic of Moldova.

The Project aims to contribute to: (1) achieving a more accurate State Register of Voters (SRV), improving the quality and accessibility of data by re-engineering the Civil Status Service (CSS) systems, fully developing the State Address Register and facilitating data exchange and interoperability between different central public institutions via the governmental platform for data exchange MConnect; (2) enhancing the inclusiveness of the electoral process through developing a remote voting tool and adjusting the State Automated Information System “Elections” (SAISE) to keep up with the technical and political developments; (3) legal reform in the area of elections to erase ambiguities and respond to  technical developments; and (4) enhancing political participation of citizens by setting up and implementing voter information and civic education programmes.

In parallel with the activities dedicated to the CEC, the collaboration of the Project with other central public administration institutions will also continue.

The previous UNDP Project assisted the Civil Status Service in reengineering its business processes and developing the Strategic Development Plan (2016-2020) by engaging national and international expertise. Based on those documents, the Project further assisted the CSS in developing a technical Concept which established the general framework and defined the IT System for Civil Status Acts.

Following the Government Decision Nr. 314 from 22 May 2017, the Civil Status Service became part of the newly created Agency for Public Services, being reorganized into the Department of Population Registration and Documentation. Thus, the Agency for Public Services became the official counterpart for all activities related to the Civil Status Service under the new UNDP Project.

The immediate UNDP Project support is foreseen for the Agency for Public Services and, specifically, for the Department of Population Registration and Documentation for development, testing and implementation of the IT System for Civil Status Acts.

Scope of work

The UNDP Project is looking to contract a national ICT Expert (hereinafter called “Consultant”) to support the Agency for Public Services in the IT System for Civil Status Acts development and implementation. Specifically, the Consultant shall have the following responsibilities:

• Undertake a comprehensive desk review of the core and supporting business processes that will need to be revised and updated considering the institutional change (Civil Status Service transformed in the Department of Population Registration and Documentation of the Agency for Public Services);
• Revise and adjust the Concept of the IT System for Civil Status Acts in accordance to the new situation;
• Develop a Roadmap for the development and implementation of the IT System for Civil Status Acts for the period November 2017 – December 2019;
• Develop the Technical Specifications for the IT System for Civil Status Acts in accordance with the Concept discussed and agreed upon with the Agency for Public Services;
• Contribute to the development of tender documents in connection to the IT System for Civil Status Acts and participation in the procurement evaluation processes;
• Carry out the monitoring and evaluation of works and deliverables provided by the company that will develop the IT System for Civil Status Acts. For this specific effort, a Software Project Management Team will be created, consisted of 2 team-members - the Consultant will act as a Team Leader and will be supported by another IT Expert (to be hired by the Project). The Software Project Management Team will monitor the progress, will control the quality of deliverables and provide expertise and support to the company if needed on specific issues throughout the process. The monitoring and control of the process is critical due to the high complexity of the system to be implemented and will allow the UNDP Project to foresee and mitigate all possible risks that may occur in due time.
• Assist the Agency for Public Services and the UNDP Project to ensure that the newly IT System and its modules are adaptable to the use of the persons with different types of disabilities, targeted and vulnerable groups of people, in accordance with the current existent regulations, and where possible, respond to the WAI (Web Accessibility Initiative) recommendations (http://www.w3c.org/WAI);
• Develop the technical specifications for IT network equipment and supervise the equipment deployment works;
• Undertake the training needs assessment of the IT personnel, develop the toolkit (handouts, guidelines, training materials) and methodology, as well as plan and conduct training sessions on IT skills development and use of IT System of Civil Status Acts;
• Carry out consultation and communication with relevant counterparts and stakeholders, throughout the assignment, regarding the topics and issues related to stages of IT System for Civil Status Acts development and implementation covered by the current assignment;
• Develop the final activity report, including stages passed, resources used, results obtained versus expected, impact of obtained results, risks overcome, problems faced, lessons learned, conclusions and next stage recommendations (the structure of the report will be in advance agreed with the UNDP Project);
• Perform other tasks as requested by the UNDP Project.

For detailed information, please refer to Annex 1 – Terms of Reference.

Requirements for experience

REQUIREMENTS FOR EXPERIENCE AND QUALIFICATIONS

Academic Qualifications:

• University degree with 3 years of continued studies (BA level or equivalent) in engineering, Information Technology or other related field; MA or equivalent in the same fields will be considered an advantage.

Experience:

• At least 7 years of professional experience in working on system analysis, development of concepts, roadmaps, strategies and/or functional and technical specifications for complex IT Systems;
• Specific experience in building ICT infrastructure, proven through the design of at least 3 information systems (the information systems in the designing of which the applicant was involved should be detailed explicitly in his/her CV);
• Previous professional experience in dealing with data exchange and interoperability framework of the Republic of Moldova (M-Connect, M-Cloud, M-Sign, M-Pass etc.);
• Previous experience of working with Civil Status Service, international organizations, including UN agencies and/or private sector will be a strong asset;
• Previous experience in leading project management teams will be a strong asset;
• Previous experience in assessing training needs and develop a phased training plan will be a strong asset.

Competencies:

• Understanding of the web/ software accessibility issues and ways to insure web/ software accessibility for persons with different type of disabilities, linguistic minorities, vulnerable and targeted groups;
• Ability to analyze, plan, manage diversity of views, adapt to different environments (cultural, economic, political and social);
• Knowledge of English, Romanian and Russian languages for the purposes of the assignment;
• Knowledge of one or more additional languages relevant for Moldova, including Bulgarian, Gagauzian, Romani, Ukrainian or sign language is an asset.

Personal qualities:

• Proven commitment to the core values of the United Nations, in particular, respecting differences of culture, gender, religion, ethnicity, nationality, language, age, HIV status, disability, and sexual orientation, or other status; 
• Responsibility, creativity, flexibility and punctuality, ability to meet deadlines and prioritize multiple tasks.

The UNDP Moldova is committed to workforce diversity. Women and men, persons with different types of disabilities, LGBT, Roma and other ethnic, linguistic or religious minorities, persons living with HIV, as well as refugees and other non‐citizens legally entitled to work in the Republic of Moldova, are particularly encouraged to apply.

Documents to be included

Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

• Offeror's Letter confirming Interest and Availability
• Proposal: explaining why they are the most suitable for the work including previous experience in similar Projects (please provide brief information on each of the above qualifications, item by item);
• Financial proposal (in USD, specifying a total requested amount per working day, including all related costs, e.g. fees, phone calls etc.);
• Duly completed and signed Personal History Form (P11), personal CV and at least 3 references.

Financial proposal

• Contracts based on daily fee

The financial proposal will specify the daily fee, travel expenses and per diems quoted in separate line items, and payments are made to the Individual Consultant based on the number of days worked.

All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel.  In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.

In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed.

 

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